We listen to you
My Choice Support Services is continually looking at ways to improve how we do our work. So, if you have any feedback about the things we have done well, or the things we could do better, then please get in contact with us.
We are committed to responding to all feedback and complaints in an open, transparent and timely way and we will make sure to address your complaint as best we can.
- If you are receiving services through My Choice Support Services and are not satisfied with our response to a complaint from you, you have the right to contact the NDIS Quality & Safeguards Commission directly on 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- Completing a complaint contact form.
The Commission’s website provides detailed information about how you can make a complaint. Our staff can also be of assistance to you if you wish. https://www.ndiscommission.gov.au/about/complaints
You can choose how you want to give feedback or make a complaint.
You can talk to anyone working at My Choice Support Services, including the Managing Director.